A password will be sent to your email address.
You may not use any site content in any way except for your own personal, non-commercial use. You may not adapt any site content except for your own personal, non-commercial use.
You agree to use site only for lawful purposes, and in a way that does not restrict or inhibit anyone else’s use of the site.
General, Sale items and delivery/return charges
On occasions certain items may be subject to further delivery charges.
An example of these items are sale items, out of gauge sized items, items to non-EU countries.
We reserve the right to change these charges at any time.
All images on this website are only a guide to what the product represents. In the majority of cases they are a true representation of the actual product.
From time to time some patterns, colours and design may vary. This is due to manufacturing process which is beyond our control.
These variances are within normal manufacturing tolerances. If in any doubt then please visit our showroom to look at the actual product.
We will always make best endeavours to ensure we have the latest images linked to the products being sold on this website.
If we feel that the Image does not represent the item within commercial tolerance as mentioned herein then we will always make the customer aware of this before dispatch.
Where a customer has accepted free delivery when placing their order, the item(s) may be delivered to the customers specified address for signature or left with a neighbour. If the customer requires the delivery to only be delivered to their own address then the customer must inform us in writing by email. The customer may also add this as a special instruction when placing their online order.
Delivery times are quoted in business days unless stated otherwise. Business days are Monday-Friday.
* PLEASE NOTE. DELIVERY TIMES ARE CALCULATED FROM THE DATE THE ORDER WAS PLACED AND MUST BE RECEIVED BEFORE 3PM CUT OFF. ORDERS RECEIVED AFTER 3PM WILL NORMALLY TAKE AN EXTRA DAY TO GET TO YOU. PLEASE CALL US ON 0121 423 1160 IF YOU ARE IN ANY DOUBT.
Disclaimers and Limitation of Liability
All site content, including content provided by third parties, is provided “as is” basis with no warranties whatsoever. Under no circumstances will site owner or the site service provider be liable for any losses or damage arising from the use of site. The site is not warranted to be uninterrupted, error free, or free from viruses or bugs.
All information on this site is general in nature and does not constitute legal, technical or business advice on specific issues. Always take appropriate professional advice before making important decisions.
The entire content of the site, including text, images and logos, is copyright. The copyright holder may be the site owner, the site provider, or a third party. The availability of the content on the site does not imply any right for you to use the content in any other way.
Returns Policy and Cancellation of orders
Returns will be accepted within 14 days of receipt of the item to the customer. Cancellation of orders will not be accepted after 14 days from when the order was received. The buyer will initially pay return shipping costs and if there is a claim for a faulty or damaged item then subject to inspection the shipping costs may be refunded (not included with free shipping and out of gauge items). All items must be RETURNED IN A RE-SALEABLE CONDITION TOGETHER WITH TAGS, BARCODES AND FULLY INTACT PACKAGING. GOGGLE LENSES MUST NOT BE SCRATCHED OR SMUDGED. On occasions or over the Christmas/New Year holiday period, we may offer extended returns policy which will appear on the home page of the website. Swimwear must be not have been used, soiled and you should try items on using CLEAN underwear as a hygiene barrier. Returned Sale Items will be issued with a credit note provided they reach us in a re-saleable condition.
We recommend you use a signed for service like Royal Mail, UK Mail or Parcelforce when returning your items.
If we agree that the item can be returned after the 14 day period from purchase date then a credit note to spend in store will be issued.
On occasions we may accept items back after the 14 days but this will incur a restocking charge.
Returning an item
To return an item please email us from the contact us page giving details of your order number and date purchased and will get back to you.
These return conditions are in line with current Consumer Contracts Regulations ( Previously Distance Selling Regulations)
DR_SUP Terms and Conditions
Clients booking by telephone or email will be deemed to have read and accepted these Terms and Conditions.
Bookings made will be deemed as provisional until the full amount has/ is paid and has cleared in the DR SUP bank account.
In the event of adverse weather conditions or high river levels, or high winds. DR SUP reserve the right to cancel any SUP trip at any time they feel it would be unsuitable to continue.
In the event of cancellation the company will first offer an alternative date for the group and if this is not possible for those involved full refunded will be given.
Refund WILL NOT be given if you ( the Customer ) cancels.
All participants must wear their buoyancy aides when on or near rivers. If participant is under 16 then we will decide on whether a buoyancy aide is required on lakes on the day.
The designated adult, upon receiving the hired equipment, also accepts full responsibility for any loss or damage to our equipment or to any third party’s equipment up to the value of replacement.
By agreeing to these Terms and Conditions you accept that DR SUP does not have any responsibility whatsoever for loss or damage to your personal belongings.
Enforcability Of Terms
In the event that any of these terms are determined to be unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be restated to reflect as nearly as possible the original intentions of the parties, and the remaining terms shall remain in full force and effect.
These terms shall be interpreted, construed and enforced in accordance with the laws of England and Wales.
These terms form a shortened version of them. A full set of terms and conditions are available on request.